Rubbish Collection Harringay Privacy Policy

This Privacy Policy explains how Rubbish Collection Harringay collects, uses, stores, shares, and protects your personal data when you use our rubbish and waste collection services. It applies to all Rubbish Collection Harringay customers in our Harringay service area, including individuals, households, landlords, letting agents, and business clients.

We are committed to handling your personal data in accordance with the UK General Data Protection Regulation, the EU General Data Protection Regulation where applicable, the Data Protection Act 2018, and all related data protection laws. This Privacy Policy is intended to provide you with clear and transparent information so that you can understand how and why we process your personal data and what rights you have.

Who We Are And How To Contact Us

Rubbish Collection Harringay is the controller of your personal data in connection with our rubbish collection and related services in the Harringay area. This means we decide how and why your personal data is processed.

If you have any questions about this Privacy Policy or our data protection practices, wish to exercise your rights, or wish to make a complaint about how we use your data, you can contact us using the contact details provided on your booking confirmation, invoice, or other service documentation.

Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with us and the services you request. The types of personal data we may collect include:

Identification and contact details: name, title, address, email address, telephone number, and preferred contact method.

Service information: details of the property where collections take place, type and quantity of rubbish or waste, access instructions, booking dates and times, and service history.

Payment and billing information: billing address, payment status, and limited payment method details such as the last four digits of a card or transaction reference number. Full card details are handled only by secure payment processors and are not stored by us.

Communication records: information you provide when you contact us by phone, email, or other channels, including queries, complaints, and feedback.

Technical and usage data: information related to bookings or enquiries made through online forms or digital tools, such as the date and time of your request, device type, or basic usage logs used for security and diagnostics. We do not intentionally collect more data than is necessary for these purposes.

How We Collect Your Data

We collect personal data from you directly when you:

Make an enquiry or booking by phone, email, or online form.

Enter into a contract with us for regular or one off rubbish collection services.

Provide feedback, leave a review, or make a complaint.

We may also receive personal data about you from third parties, for example from landlords, letting agents, property managers, or business partners who arrange rubbish collection services on your behalf. Where this happens, we expect those parties to confirm that they have a lawful basis to share your information with us.

Lawful Basis For Processing Your Data

We only process your personal data where we have a valid lawful basis under data protection law. Depending on the context, we may rely on different lawful bases:

Contract: we process your personal data when it is necessary to enter into or perform a contract with you, for example to provide rubbish collection services, manage your bookings, send confirmations, and process payments.

Legal obligation: we process certain data to comply with legal and regulatory requirements, such as tax, accounting, health and safety, and waste disposal regulations.

Legitimate interests: we process personal data where necessary for our legitimate business interests, provided these are not overridden by your rights and interests. This includes managing and improving our services, preventing fraud, handling customer queries, ensuring the security of our systems, and keeping basic records of service history.

Consent: in limited cases we may rely on your consent, for example if you specifically ask to receive certain types of optional communications. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide rubbish collection and related services in the Harringay area, including scheduling, carrying out, and confirming collections.

To communicate with you about bookings, service changes, access arrangements, and customer support queries.

To process payments, issue invoices or receipts, and maintain financial records.

To manage our relationship with you, including handling complaints, feedback, and service quality issues.

To improve and develop our services, including analysing service usage and addressing operational issues.

To comply with our legal and regulatory obligations, including record keeping, health and safety, and waste management requirements.

To protect our business, staff, and customers, including fraud prevention, security monitoring, and dispute resolution.

Data Sharing And Processors

We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes outlined in this Privacy Policy, including:

Payment service providers who process card payments or other transactions on our behalf.

IT and communications providers who host our systems, email services, or booking tools.

Professional advisers, such as accountants, legal advisers, or auditors, where required for our legitimate business needs or legal obligations.

Regulators, law enforcement, or public authorities where we are legally required or permitted to do so, for example in connection with an investigation or legal claim.

Where third parties act as our processors, they are only allowed to process your personal data in accordance with our instructions, for specified purposes, and must apply appropriate security measures to protect your data.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.

Service and contract records, including contact details and booking history, are typically retained for up to six years after the end of our relationship, in line with limitation periods for legal claims and accounting obligations.

Payment and invoicing records are retained for periods required by tax and financial regulations.

Communication records such as emails or call notes may be retained for a reasonable period to respond to queries, handle complaints, and improve our services.

Where data is no longer needed, we will securely delete or anonymise it so that it can no longer identify you.

Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. These measures include restricted access to customer records, secure storage practices, and the use of reputable service providers with suitable security standards.

While we work hard to protect your personal data, no system can be completely secure. If we identify a personal data breach that poses a risk to your rights and freedoms, we will act promptly in line with legal requirements, which may include notifying you and relevant authorities.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, these include:

Right of access: you can request confirmation of whether we process your personal data and receive a copy of that data.

Right to rectification: you can ask us to correct inaccurate or incomplete personal data.

Right to erasure: in some circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected.

Right to restriction: you can ask us to restrict how we use your data in certain situations, for example while we check its accuracy or consider an objection.

Right to object: you can object to processing based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we have compelling legitimate grounds or need to continue for legal reasons.

Right to data portability: where processing is based on consent or contract and carried out by automated means, you can request that we provide your personal data in a structured, commonly used, machine readable format, or transfer it to another controller where technically feasible.

Where we rely on consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing that took place before withdrawal.

You also have the right to lodge a complaint with the relevant data protection authority if you are unhappy with how we handle your personal data. We would welcome the chance to address your concerns directly in the first instance.

International Data Transfers

Our core services are delivered in the Harringay area and we aim to keep personal data within the United Kingdom or European Economic Area where possible. If we use service providers or systems that involve transfers of personal data to countries outside this area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protection measures, to protect your rights.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or legal requirements. Any updated version will apply to all Rubbish Collection Harringay customers in our service area from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.