Accessibility Statement for Rubbish Collection Harringay Services

This accessibility statement explains how we work to make information and online services related to rubbish collection in the Harringay area accessible to as many people as possible. Our goal is that residents, businesses and visitors can find rubbish collection information, request services and contact us without facing digital barriers.

Our commitment to accessibility

We are committed to providing an inclusive online experience for everyone who needs information about rubbish collection in Harringay. This includes people who use assistive technologies, such as screen readers, screen magnifiers, speech recognition software, or alternative input devices. We are continually improving our website and digital tools so that they remain usable, clear and consistent.

Standards and WCAG 2.1 AA compliance

We aim to meet the Web Content Accessibility Guidelines version 2.1, level AA. These internationally recognised guidelines set out how to make web content more accessible for people with disabilities and more user friendly for everyone. We work towards WCAG 2.1 AA by focusing on four key principles: making content perceivable, operable, understandable and robust.

As part of this, we review page layouts, colour contrast, heading structure and the labelling of forms relating to rubbish collection bookings, reporting missed collections and requesting new bins in the Harringay area.

Screen-reader and assistive technology support

The content on our website is written and structured to support people using screen readers and other assistive technologies. We aim to provide clear headings, meaningful link text and descriptive alternative text for important images related to rubbish collection services in Harringay. Where images are decorative and do not contain essential information, we avoid unnecessary descriptions so that screen-reader users can navigate quickly.

We also aim to ensure that status messages, form errors and confirmation messages are announced clearly, so that users understand the result of actions such as booking a collection slot or updating their details.

Keyboard navigation and operability

Our website is designed to be usable with a keyboard alone, without the need for a mouse or touch input. This is important for people with mobility impairments and for some screen-reader users. You should be able to move through menus, form fields and rubbish collection request pages using standard keyboard commands such as the Tab, Shift plus Tab and Enter keys.

We work to ensure that interactive elements, such as buttons and form controls, have a visible focus state so that you can clearly see which element is currently selected. We also aim to make sure that no content becomes hidden, trapped or unusable when navigating with a keyboard.

How we test and improve accessibility

We carry out regular checks of our digital rubbish collection information for Harringay, using both automated tools and manual testing. This helps us identify issues that might affect people using assistive technologies or alternative access methods. When we find problems, we work to fix them as quickly as reasonably possible, based on impact and complexity.

Accessibility is considered whenever we add new content, update service forms or change the structure of pages that describe bin collection days, recycling guidance or bulky waste services.

Reporting accessibility problems

If you find any problems that make it difficult to access information about rubbish collection in the Harringay area, or if you think we are not meeting accessibility requirements, we want to hear from you. Please contact us and provide details of the page or service you were using, the type of problem you encountered and any assistive technology you were using, if relevant. This information helps us understand and address the issue more effectively.

Requesting information in an accessible format

If you need rubbish collection information in a different format, such as large print, audio, easy read or an accessible digital document, you can request this from us. We will discuss your needs and work with you to provide the information in a suitable format within a reasonable timeframe. We may contact you to clarify details so that we can provide the most helpful version for your situation.

Contact details for accessibility enquiries

For accessibility enquiries or to request information in an alternative format, you can contact our accessibility team for rubbish collection services in Harringay by email, phone or post. Please clearly state that your message is about an accessibility request or problem, and include your contact details so that we can respond.

Ongoing commitment

We recognise that accessibility is not a one-time task but an ongoing commitment. As services and technology change, we will continue to review and improve the accessibility of our rubbish collection information for all Harringay residents. Your feedback plays an important role in helping us prioritise improvements and ensure that our services remain inclusive and easy to use.